Turquoise Stone

COMMONLY ASKED QUESTIONS

The Info You’re After

 

WHAT IS YOUR SHIPPING POLICY?

Our shipping policy is £1- 3.20 UK shipping, but if you’re an international customer, shipping will be calculated at the checkout. Also, for UK customers it will take around 4-10 days for you to get your crystals, but international customers may be longer. However, depending on the amount you order the shipping my increase, but only by a small amount
Please remember that we are a small business, but we will always try to get your crystals shipped as quick as possible.

WHAT ARE THE PAYMENT OPTIONS?

We accept most debit and credit cards such as VISA and Mastercard, but we do not accept cheques for any of the products as a form of payment

WHAT IS YOUR RETURN POLICY?

The return policy is that if you get your package and you find that any crystals are damaged or broken, we will ask for proof e.g a picture of the product, so that we can process your return. However, please note that we are a small business and returns are extremely damaging, but of course we will try our best to help our customers <3

WILL THE PRODUCTS BE LABELLED WHEN I RECEIVE THEM?

In most cases, Yes they will be labelled so you’ll know which crystal is which, but in any rare occasion if the crystals aren’t labelled, you’ll still have a receipt which will show the crystals and what you have ordered.
If you still experience confusion feel free to message us, we’re here to help :)

IS WHAT I SEE ON THE WEBSITE AN ACCURATE IMAGE OF WHAT I’LL RECEIVE?

In most cases, Yes the pictures of the crystals will be accurate, but please note that most crystals do come in different forms, colours etc but we’ll try to add all the various styles of the crystal in the picture so you’ll know x

ARE THE CRYSTALS REAL?

Yes of course, we only sell real, ethically sourced crystals for all my crystals lovers out there, some of our crystals are man made such as opalite or red goldstones, but the rest of our crystals are ethically sourced and natural  <3

WHY ARE YOUR CRYSTALS SO CHEAP?

This may be a common question we get, but the answer is we wanted to make our crystals as affordable as possible for anyone who wants to get started with crystals or anyone who’s looking to grow their collections. 
Our crystals are reasonably priced and not too expensive for anyone who wants to be tones in one go & yes our crystals are real :)